FAQ
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Frequently Asked Questions
All of our press-on nails are handmade and made-to-order.
Production takes approximately 3–10 business days, and total delivery time is typically 7–20 business days (UK).
Please note that these are estimated timeframes and may vary.
Orders can be cancelled within 72 hours of purchase.
After this period, we are unable to make changes as production may have already begun.
Due to hygiene reasons and the custom-made nature of our products, we do not accept returns or refunds after the 72-hour cancellation window.
Please refer to our Refund Policy for full details.
Please contact us within 48 hours of delivery with clear photos.
We will review the issue and offer a solution if applicable.
We recommend using our sizing guide before placing your order.
If you are unsure, you may consider ordering a sizing kit.
** What if my nail sizes don’t match a standard size?
If your measurements fall between sizes or don’t perfectly match a standard set, we recommend choosing the closest size up for a more comfortable fit.
Press-on nails can be gently adjusted by filing the sides to achieve a better fit if needed.
All designs are created in-house and offered as part of our curated collections.
We do not offer custom design services.
Please select your preferred style and size from our available options.
Each set is carefully handmade to ensure quality and durability.
We do not mass-produce our products.
Yes, tracking details will be provided once your order has been shipped.
Once shipped, delivery is handled by the courier.
We are not responsible for delays caused by shipping carriers or customs.
Please double-check your shipping details before placing an order.
We are not responsible for orders shipped to incorrect addresses.
If you have any further questions, feel free to contact us at: official.souene@gmail.com